Returns & Refunds

We stand behind Bitter Drops. If it isn’t right for you, we want to hear about it.

30-day money-back guarantee on your first order

If you’re not happy with your first Tervumi order, email [email protected] within 30 days of delivery with your order number. We’ll refund the product price of that order, even if the bottle is opened. You don’t need to send the product back unless we ask; if we do, we’ll provide a prepaid return label.

The guarantee applies once per customer and household, to your first order only. It covers what you paid for the products; shipping fees aren’t refunded unless we made a mistake.

Unopened products

After your first order, you can return unopened, sealed products within 30 days of delivery for a refund of the product price. Email [email protected] first and we’ll send return instructions. Return shipping is paid by you unless the return is because of our error. For health and safety reasons we can’t accept opened products outside the first-order guarantee.

Damaged, defective or wrong items

Email [email protected] within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or refund the affected items, at no cost to you.

Subscriptions

• You can skip, change, pause or cancel your subscription any time before your next renewal date in your account under Subscriptions, or by emailing us.
• We email a reminder 3 days before each renewal charge.
• If a renewal was charged and you didn’t want it, email [email protected] within 7 days of the charge. If the order hasn’t shipped, we’ll cancel it and refund you in full. If it has shipped, it’s covered by the unopened-product policy above.

Free gifts

Free gifts that come with an order (such as the Travel Dropper Case or the Ritual Guide) have no cash value and aren’t refundable on their own.

How refunds are paid

Approved refunds go back to your original payment method (card or PayPal). We process them within 2 business days of approval; your bank or PayPal usually shows the credit within 5–10 business days.

Please don’t send items back without contacting us

Packages returned without a return authorization may not be refunded.

Questions

Before opening a dispute with your bank, please reach out. We can usually fix things faster.

Northern Brands Research (Tervumi)
8 The Green, Dover, DE 19901, USA
Email: [email protected]
Phone: +1 (302) 329-3124