Shipping Policy

We want your Bitter Drops to arrive quickly and in one piece. Here is how shipping works for Tervumi orders.

Where we ship

We ship to addresses in all 50 U.S. states and Washington, D.C., to U.S. territories (Puerto Rico, Guam and the U.S. Virgin Islands), and to APO/FPO/DPO military addresses. We don’t ship outside the United States at this time.

Shipping costs

• Subscriptions: free standard shipping on every subscription order, including renewals.
• One-time orders of $50 or more (after discounts): free standard shipping.
• One-time orders under $50: a flat $6.95.

The exact shipping charge is always shown at checkout before you pay. Sales tax, where it applies, is also calculated at checkout.

Processing time

Orders are packed and handed to the carrier within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). During launches, sales and holidays it can take a little longer; we’ll email you if your order is delayed.

Delivery time

Standard delivery usually takes 3–7 business days after your order ships. Orders to U.S. territories and military addresses can take longer. Delivery dates shown on the site or in emails are estimates, not guarantees.

Tracking

As soon as your order ships we’ll email you a tracking link. You can also see tracking for every order in your account under Orders.

Address changes

Please double-check your shipping address at checkout. If you spot a mistake, email [email protected] right away. We’ll update it if your order hasn’t shipped yet. Once a package is with the carrier we can’t redirect it, and we aren’t responsible for orders delivered to an address entered incorrectly at checkout.

Lost, late or stolen packages

If tracking hasn’t moved for 7 business days, or it says “delivered” but you can’t find your package, contact us within 14 days of the expected delivery date. We’ll open a trace with the carrier and, if the package can’t be found, send a replacement or refund your order.

Damaged or wrong items

If something arrives damaged or isn’t what you ordered, see Returns & Refunds. We’ll make it right.

Digital items

Digital gifts, like the Ritual Guide, are delivered by email and are also available from your account. They don’t ship physically.

Questions

Northern Brands Research (Tervumi)
8 The Green, Dover, DE 19901, USA
Email: [email protected]
Phone: +1 (302) 329-3124