Privacy Policy | Tervumi

This Privacy Policy explains how Northern Brands Research (“Tervumi,” “we,” “us”) collects, uses and shares personal information when you visit tervumi.com, buy from us, or contact us. It also explains the choices and rights you have.

Information we collect

Information you give us

Contact and order details: name, email, phone number (optional), shipping and billing address, and what you ordered.
Account and subscription details: your sign-in email, subscription plan, delivery schedule and changes you make.
Payment information: handled directly by our payment processors, Stripe and PayPal. We don’t see or store your full card number; we keep only limited details such as card brand, last four digits and expiry date so you can recognize your saved payment method.
Messages: what you send us by email, the contact form or reviews.

Information collected automatically

Device and usage data: IP address, browser and device type, approximate location (city or state, based on IP), pages viewed, referring links and the time of your visit.
Cookies and similar technologies: used to keep your cart and sign-in working, remember preferences, measure site performance and, where enabled, measure and personalize advertising. See “Cookies” below.

Information from others

We may receive information from payment processors (for example, whether a payment succeeded), shipping carriers (delivery status), fraud-prevention tools, and advertising or analytics partners.

How we use information

To process and deliver your orders, run your subscription, and charge renewals you agreed to.
To send order, shipping, subscription and account emails (including sign-in codes and renewal reminders).
To answer your questions and provide customer support.
To send marketing emails if you’ve opted in. You can unsubscribe any time using the link in any marketing email.
To understand how the site is used and improve it.
To measure and, where enabled, personalize our advertising.
To prevent fraud, keep the site secure, and comply with law.

Health-related information

We sell dietary supplements, so your order history could suggest something about your health or wellness interests. We use purchase information only to fulfill and support your orders, run your subscription, and (with your consent) send you marketing. We don’t sell purchase or health-related information, and we don’t use it to make decisions about you.

How we share information

We share personal information only as needed to run our business, with:

Service providers that work on our behalf under contract: payment processing (Stripe, PayPal), website hosting and security (Vercel, Cloudflare), databases, email delivery, shipping and fulfillment, customer support and analytics.
Advertising and analytics partners (such as Meta and Google), if and when we use their tools, to measure ads and show you relevant ads on other sites.
Legal and safety: when required by law, to protect our rights or others’ safety, or to prevent fraud.
Business transfers: as part of a merger, acquisition or sale of assets, subject to this policy.

We don’t sell personal information for money. Some state laws treat sharing data with advertising partners for targeted advertising as a “sale” or “sharing.” You can opt out at Do Not Sell or Share My Personal Information.

Cookies

Essential cookies keep your cart, checkout and account working. Analytics and advertising cookies help us understand traffic and measure ads. You can block or delete cookies in your browser settings; if you block essential cookies, parts of the site may not work.

Your rights

Depending on where you live (for example California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with privacy laws), you may have the right to:

know what personal information we have about you and get a copy;
correct inaccurate information;
delete your personal information;
opt out of the sale or sharing of personal information and of targeted advertising;
appeal our decision on your request.

To make a request, email [email protected] or use the contact form and choose “Privacy request.” We’ll verify your identity by confirming details we already have (such as your email and a recent order). An authorized agent may submit a request for you with your signed permission. We respond within 45 days. If we deny your request, you can appeal by replying to our decision; we’ll respond to appeals within the time your state’s law requires.

We won’t discriminate against you for exercising your privacy rights.

Children

Our products are for adults, and this site isn’t directed to children under 13. We don’t knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we’ll delete it.

How long we keep information

We keep order and payment records for as long as needed for tax, accounting and legal purposes (generally up to 7 years). Account and subscription information is kept while your account is active and deleted on request unless we must keep it by law. Marketing preferences are kept until you unsubscribe.

Security

We use encryption in transit, access controls and trusted providers to protect your information. No system is perfectly secure, so please use a unique email and keep your sign-in codes private.

Changes to this policy

We may update this policy. We’ll post the new version here with a new effective date, and tell you by email if the changes are significant.

Contact us

Northern Brands Research (Tervumi)
8 The Green, Dover, DE 19901, USA
Email: [email protected]
Phone: +1 (302) 329-3124